This in-depth training program offers a well-rounded curriculum that equips students with the critical skills and knowledge necessary for a rewarding career in IT support. Through a combination of hands-on instruction, practical exercises, and real-world applications, students will build expertise in a variety of essential areas, including customer service, PC hardware and support fundamentals, operating systems, networking, LAN cabling, WAN technologies, and Microsoft Office. The program is designed to be fast-paced and dynamic, ensuring students are prepared to meet the demands of the rapidly evolving IT landscape. With a strong focus on job readiness, students will not only develop technical proficiency but also gain the interpersonal and customer service skills required in IT support roles. Upon completion, students will have the opportunity to earn industry-recognized certifications such as CompTIA Tech +, and MS900: Microsoft 365 Fundamentals further enhancing their qualifications and boosting their career prospects in the IT support field.

Outcomes

• Demonstrate proficiency in IT support fundamentals, including customer service, PC hardware, operating systems, networking, LAN cabling, WAN technologies, and Microsoft Office.
• Troubleshoot and resolve common technical issues across a variety of IT systems and hardware.
• Apply industry best practices and safety protocols in IT support environments.
• Provide effective customer service and communication, addressing client needs and resolving issues professionally.
• Earn CompTIA Tech + and MS900: Microsoft 365 Fundamentals certification, validating their expertise in the field.
• Adapt to the fast-paced, evolving IT industry with the skills and knowledge necessary for a successful career in IT support.

Take your supervisory expertise to the next level with this 17-hour, Level 2 Certificate Program, designed for leaders looking to enhance their skills and effectiveness. Facilitated by one of Franklin Covey’s highly requested trainers, this course builds on the foundational principles of supervision, diving deeper into the PERFORM model to refine leadership abilities. Participants will engage in interactive discussions, peer collaboration, and real-world scenario analysis to strengthen key competencies, including leadership assessment, emotional intelligence, goal setting, time management, workplace civility, and conflict resolution. The curriculum also explores the DiSC model for adaptability, practical feedback techniques, coaching strategies using the GROW model, and motivation theories to drive team performance. Completion of all five classes is required for certification, and graduates will be eligible for the Master Supervisor Certification. This program is designed to empower supervisors with advanced skills to lead with confidence, foster a positive workplace culture, and drive organizational success.

Outcomes

• Assess and enhance their leadership skills through self-evaluation and feedback.
• Apply emotional intelligence principles to improve communication, decision-making, and team dynamics.
• Develop and implement effective goal-setting and time management strategies to increase productivity.
• Foster workplace civility by promoting a culture of respect, inclusivity, and professionalism.
• Adapt leadership approaches using the DiSC model to effectively manage diverse team personalities.
• Provide constructive feedback and engage in meaningful coaching conversations using the GROW model.
• Utilize conflict resolution techniques to create win-win outcomes while maintaining team morale.
• Understand and apply motivation theories to inspire and engage employees for improved performance.

This comprehensive 17-hour certificate program is designed to enhance your supervisory abilities. Facilitated by one of Franklin Covey’s highly requested trainers, this course provides the essential tools to become a confident and effective leader. Participants will gain a strong foundation in the principles of supervision and the art and science of leadership, with a focus on core skills such as team management, communication, and conflict resolution. Through interactive discussions, real-life scenario analysis, and hands-on practice, students will develop the confidence to lead their teams with dignity, respect, and authority while driving workplace success.

Outcomes

• Develop a strong foundation in the core principles of supervision and effective leadership.
• Transition confidently from a peer role to a leadership position, managing teams with authority and professionalism.
• Enhance communication and conflict resolution skills to foster a positive and productive work environment.
• Apply leadership techniques that promote employee engagement, dignity, and respect in the workplace.
• Utilize real-world problem-solving strategies through peer interaction, practice, and discussion of real-life scenarios.
• Lead teams effectively by implementing best practices in team management, delegation, and decision-making.

Level 3: The Team Leader Certificate, “Reaching Your Leadership Potential” This 7-hour course (two half day sessions) provides supervisors the opportunity to explore ways to build a positive team environment using the 7 PERFORM tools. Students will examine the principles of Team Dynamics and Team Development. Case studies will be used to demonstrate the application and the impact of team leadership approaches on team performance and productivity.

Level 4: Problem Solving Certificate, “Thinking Outside the Box” is 10 ½ – hour course that focuses on finding creative solutions for everyday work process problems. The three half day sessions include Critical Thinking: Creative Problem Solving and Decision Making.

Outcomes

• Apply the 7 PERFORM tools to create and sustain a positive team environment.
• Understand and leverage the principles of team dynamics and development to enhance team performance.
• Identify different types of teams and recognize their value in achieving organizational goals.
• Navigate the four stages of team development and implement strategies for team growth.
• Apply the six key factors for team success to improve collaboration and productivity.
• Recognize and address the five dysfunctions of a team to build stronger, more effective teams.
• Utilize the DiSC model to enhance team communication, cohesion, and leadership effectiveness.
• Develop “managing up” strategies to build productive relationships with upper management.

Know the “Playbook”!

Supervisors and Managers need to be prepared for employee workplace situations that may need to be passed on quickly before they catch fire. This course helps Supervisors become the company’s first line of defense from many legal actions.

Outcomes

• In this class, you will learn how to stay on the right side of the law, wage and hour discrimination, pregnancy and more. Other topics include drugs in the workplace, when a band-aid won’t do-employee injuries, how to CYA and the value of employee coaching.